Wow! Just. Wow. This was absolutely wonderful and it’s got a personal touch. To be honest, this happened the second time around (last time was a few months back). Hence, it deserves this time and space on the blog!
Are you a manager wondering how to identify top talent within your team?
This display of ‘wow’ right here should act as an example. There were at least 8 other people serving tables at the place. Among them this was a stand-out performance. He didn’t need to do anything different, rather was not required of his role to do anything different. Yet, he chose to go the extra mile, take the extra step and deliver awesome customer experience.